iON Welcomes New VP Service Delivery & Operations

May 16, 2023

iON is pleased to welcome Kevin Banks as our new Vice President Service Delivery & Operations. Bringing over 20 years of technology experience, Kevin will be responsible for overseeing iON’s service delivery and operations functions, including advisory and assessment services, solution deployment and optimization, and managed services. He will play a critical role in driving our company’s growth and success by ensuring that our customers receive the highest quality of service and support.


“We’re thrilled to have Kevin join iON’s executive team,” said Robert Zagorsky, CEO and President at iON. “Kevin brings vast experience on delivering excellent customer service and managing complex programs. With Kevin’s leadership, we’re very confident that iON will continue to exceed our customer expectations, while transforming iON’s services, enablement and customer experience (CX) as we continue to invest and expand our solution offerings across Canada while collaborating with iON’s sister companies in Canada, US and Europe, at scale.”


“I’m excited to join the iON team,” said Kevin Banks. “I believe that success in any business is built around a relevant, uncomplicated and exceptional customer experience. I look forward to working closely with the team to deliver on that promise and contribute to the organization’s continued success.”


Prior to joining iON, Kevin spent 18 years at one of Canada’s largest telecoms. His diverse experiences in service operations, strategic planning and delivery, and cybersecurity make him the ideal candidate for this role.


Please join us in welcoming Kevin Banks to our team. We look forward to working together to continue to deliver innovative and effective cybersecurity solutions.